Terms & Conditions
Welcome to Exquisite Debby. These Terms and Conditions ("Terms") govern your use of our services, including dining at our restaurant, placing orders over the phone, and ordering through our website, mobile app, or other online platforms (collectively, the "Services"). By using our Services or placing an order, you agree to these Terms. Please read them carefully.
1. Definitions
- “We,” “us,” “our,” or “Exquisite Debby” refers to the restaurant business operating under the name Exquisite Debby.
- “You” or “customer” refers to any person who uses our Services, visits our premises, or places an order.
- “Online order” means any order placed through our website, mobile app, social media channels, or any third-party ordering or delivery platform.
- “Order” means a request to purchase food, drinks, or other items from us.
2. Acceptance of Terms
By placing an order or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our Services. If you are placing an order on behalf of someone else, you confirm that you are authorised to accept these Terms on their behalf.
3. Eligibility
You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order. By ordering items restricted by age (where applicable, such as alcoholic beverages), you confirm that you meet the legal age requirement and may be asked to provide valid identification.
4. Menu, Products, and Availability
4.1. All food and drink items are subject to availability. We may change, withdraw, or substitute menu items at any time without prior notice.
4.2. We make every effort to display our menu, descriptions, images, and prices accurately. However, images are for illustration only, and actual items may vary in appearance, portion, or presentation.
4.3. If an item you ordered becomes unavailable after your order is placed, we will contact you to offer a substitute, an alternative, or a refund for the affected item.
5. Orders
5.1. Placing an Order
You may place an order in person, by phone, or online. When you place an order, you are making an offer to purchase the selected items subject to these Terms.
5.2. Order Confirmation
An order is only accepted once we confirm it, whether verbally, on screen, by email, or by message. We reserve the right to refuse or cancel any order at our discretion, including where:
- An item is unavailable;
- We are unable to verify your payment or contact details;
- There is an error in the price or description of an item;
- We suspect fraudulent, abusive, or unlawful activity;
- We are unable to deliver to your location.
5.3. Order Accuracy
Please review your order carefully before submitting it. You are responsible for ensuring that the items, quantities, delivery address, and contact details are correct. We are not liable for errors arising from incorrect information you provide.
6. Online Orders, Pickup, and Delivery
6.1. Online ordering channels. Online orders may be placed through our official website, mobile app, or approved third-party platforms. Where you order through a third-party platform, that platform’s own terms may also apply in addition to these Terms.
6.2. Order processing times. Estimated preparation, pickup, and delivery times shown at checkout are approximations only and are not guaranteed. Times may be affected by demand, weather, traffic, and other factors beyond our control.
6.3. Pickup orders. For pickup (collection) orders, please collect your order at the agreed time. We are not responsible for the quality of food left uncollected for an extended period after it is ready.
6.4. Delivery.
- Delivery is available only within our designated delivery areas. A delivery fee may apply and will be shown before you confirm your order.
- You must provide a complete and accurate delivery address and a reachable phone number.
- Someone must be available to receive the order at the delivery address. If our delivery person cannot reach you or no one is available to receive the order after reasonable attempts, the order may be returned and you may still be charged.
- Risk in the food passes to you upon delivery or collection.
6.5. Third-party delivery. Where delivery is fulfilled by a third-party courier or platform, we are not responsible for delays, conduct, or issues caused by that third party, although we will assist where we reasonably can.
7. Pricing and Payment
7.1. All prices are listed in Nigerian Naira (₦) and, where applicable, are inclusive of taxes unless stated otherwise. Additional charges such as delivery fees, service charges, or packaging fees may apply and will be shown before you confirm your order.
7.2. We reserve the right to change prices at any time. The price that applies to your order is the price displayed at the time the order is confirmed.
7.3. Payment may be made through the methods we accept, which may include cash, card, bank transfer, or online payment gateways. For online orders, full payment may be required at the time of ordering.
7.4. In the event of an obvious pricing error, we are not obliged to fulfil the order at the incorrect price and will notify you before proceeding.
8. Cancellations, Refunds, and Returns
8.1. Cancellation by you. Because food is prepared fresh and to order, you may cancel an order only before preparation has begun. Once preparation has started, the order generally cannot be cancelled or refunded.
8.2. Cancellation by us. If we cancel an order for any reason after payment, we will issue a refund for the cancelled items.
8.3. Refunds for issues. If there is a genuine problem with your order — such as a missing item, an incorrect item, or food that is not of acceptable quality — please contact us as soon as possible, and within 30mins of receiving your order. We may ask for details or photographs. Where a valid issue is confirmed, we will, at our discretion, offer a replacement, a credit, or a refund.
8.4. Refunds, where granted, will be processed to your original payment method within a reasonable period.
8.5. Due to the perishable nature of food, we do not accept returns of food items once delivered or collected, except in the circumstances described above.
9. Food Safety, Allergens, and Dietary Information
9.1. Our food is prepared in kitchens that handle a range of ingredients, including common allergens such as nuts, dairy, eggs, gluten, soy, fish, and shellfish. We cannot guarantee that any item is completely free from any allergen due to the risk of cross-contamination.
9.2. If you have a food allergy, intolerance, or specific dietary requirement, you must inform us before ordering. While we will take reasonable care, you place such orders at your own risk, and we are not liable for reactions where you have not informed us of a relevant allergy or requirement.
9.3. You are responsible for ensuring that the food you order is suitable for you and anyone you are ordering for.
10. Promotions, Discounts, and Loyalty Offers
10.1. Promotions, vouchers, discount codes, and loyalty rewards are subject to their own specific terms and may be limited in time, quantity, or eligibility.
10.2. Offers cannot be combined unless expressly stated, have no cash value, and may be withdrawn or amended at any time.
10.3. We reserve the right to refuse or cancel any order where we reasonably believe a promotion is being misused.
11. Customer Conduct
We are committed to providing a safe and pleasant environment. We reserve the right to refuse service, cancel orders, or ask a customer to leave our premises where there is abusive, threatening, disruptive, or unlawful behaviour towards our staff, other customers, or delivery partners.
12. Intellectual Property
All content associated with Exquisite Debby — including our name, logo, branding, menu designs, photographs, and website or app content — is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, or use this content without our prior written permission.
13. Privacy and Data Protection
13.1. We collect and process personal information (such as your name, contact details, delivery address, and order history) to process your orders and provide our Services.
13.2. We handle your personal information in accordance with our Privacy Policy and applicable data protection laws. Please refer to our Privacy Policy for full details on how we collect, use, and protect your information.
13.3. By placing an order, you consent to us contacting you regarding that order. Marketing communications will only be sent where permitted, and you may opt out at any time.
14. Limitation of Liability
14.1. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of our Services.
14.2. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law.
14.3. Our total liability for any order will not exceed the total amount paid for that order.
14.4. We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to power outages, equipment failure, supply shortages, strikes, extreme weather, or government restrictions.
15. Changes to These Terms
We may update or amend these Terms at any time. The version in effect at the time you place an order is the version that applies to that order. The latest version will always be available on our website or premises. Continued use of our Services after changes are made constitutes acceptance of the updated Terms.
16. Governing Law and Disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of Nigeria. We encourage you to contact us first so we can try to resolve any issue amicably or explore alternative dispute resolution.
17. Contact Us
If you have any questions, concerns, or complaints about your order or these Terms, please contact us:
Address: 146 Folagbade Street, Ijebu Ode 120261, Ogun State
Phone: 08031364673
Email: exquisitedebbycakes@gmail.com
